Billing Terms and Conditions


Effective Date: April 11, 2025

 

 

1. Introduction

These Billing Terms and Conditions ("Terms") govern the payment obligations and processes between Present Health LLC  ("Company", "we", "us", or "our") and the customer ("Customer", "you", or "your"). By accessing or using our services and purchasing our products, you agree to be bound by these Terms.

 

 

2. Payment Terms

2.1 Pricing

  • Prices: All prices for products and services are listed in USD and are subject to change without prior notice.

  • Taxes and Fees: Prices are exclusive of applicable taxes, duties, or charges unless otherwise specified.

2.2 Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards: Visa, MasterCard, American Express, etc.

  • Electronic Funds Transfer (EFT)/ACH Payments

  • PayPal

  • Apple Pay, Google Pay

2.3 Payment Due Date

  • One-Time Purchases: Payment is due upon receipt. 

  • Payment Policy for Customers Utilizing Third-Party Loans

    1. Purpose:

    This section outlines the payment terms and conditions for customers who choose to finance their purchase through a third-party loan provider when buying our products.


    2. Payment Due Date:

    • Payment for products financed through a third-party loan is considered complete once the loan provider disburses the funds to us.
    • Customers are responsible for ensuring that loan approval and fund disbursement are completed promptly.


    3. Payment Timeline:

    • The customer must secure loan approval and arrange fund transfer within according to loan providers timeline from the date of purchase agreement.
    • If funds are not received within this timeframe, the order may be delayed or canceled unless alternative arrangements are made.


    4. Customer Responsibilities:

    • Customers must provide confirmation of loan approval and expected disbursement dates.
    • Any delays in payment due to loan processing are the responsibility of the customer.


    5. Non-Payment Policy:

    • If the third-party lender denies the loan, the customer is responsible for arranging an alternative payment method.
    • Failure to secure payment may result in the cancellation of the order and potential restocking fees as outlined in our sales agreement.


    6. Contact Information:

    For questions regarding payment timelines or loan processing, please contact support@presentfitness.com.


     

 

 

3. Invoicing

  • Invoice Issuance: Invoices will be issued upon order completion.

  • Delivery Method: Invoices will be sent electronically via your choice of contact to the contact information provided by the Customer.

  • Customer Responsibility: It is your responsibility to ensure that all billing information is accurate and up-to-date.

 

 

4. Late Payments

4.1 Interest on Late Payments

  • Late Fee: 

    If you have questions or concerns regarding any late fees applied to your loan account, we encourage you to contact your loan provider directly. Prompt communication allows for clarification of the fee details and ensures accurate resolution of any discrepancies. Please reach out to your loan provider using the contact information provided in your loan agreement. They are best positioned to provide specific information related to your account, including the reason for the late fee, possible dispute options, and any available assistance programs. Timely inquiries can help prevent additional charges or misunderstandings

4.2 Suspension

  • When a customer fails to pay their loan provider, the consequences can be significant and may vary depending on the specific terms and conditions set by the lender. Generally, the repercussions include late fees, increased interest rates, negative impacts on credit scores, and potential legal actions. Non-payment can lead to the account being sent to collections, which further damages the customer's credit history and may result in additional fees.

    However, these consequences can differ between loan providers. It is crucial for customers to communicate directly with their loan provider to understand the specific policies and potential outcomes related to missed payments. Each lender may have unique procedures for handling late payments, options for payment arrangements, or hardship programs designed to assist borrowers facing financial difficulties. Clarifying these details with the chosen loan provider ensures that the customer is fully informed of their obligations and the possible effects of non-payment.

 

 

5. Disputed Charges

  • Notification Period: If you dispute any charges on your invoice, you must notify us in writing within 15 days of the invoice date.

  • Contact Information: Disputes should be sent to support@presentfitness.com and include the invoice number and details of the dispute.

  • Resolution: We will investigate and resolve billing disputes promptly.

 

 

6. Refunds and Credits

  • Policy Reference: Refunds or credits are provided in accordance with our Refund Policy. 

  • Processing Time: Any approved refunds will be processed to the original payment method within 14 days. 

 

 

7. Taxes

  • Customer Responsibility: You are responsible for all applicable taxes, including but not limited to sales tax, value-added tax (VAT), goods and services tax (GST), and any other similar charges.

  • Tax Exemption: If you are tax-exempt, you must provide a valid tax exemption certificate at the time of purchase.

 

 

8. Billing Errors

  • Corrections: If we discover a billing error, we will correct it promptly.

  • Overcharges: If you have been overcharged, we will refund or credit the overcharged amount.

  • Undercharges: If you have been undercharged, we will invoice you for the outstanding amount.

 

 

9. Payment Security

  • Data Protection: All payment information is handled securely in compliance with industry standards.

  • Payment Processor: We use Shopify to process payments and do not store your credit card information on our servers.

  • SSL Encryption: Transactions are secured using Secure Socket Layer (SSL) encryption technology.

 

 

10. Changes to Billing Terms

  • Modification Rights: We reserve the right to modify these Billing Terms and Conditions at any time.

  • Notification of Changes: Changes will become effective upon posting the updated Terms on our website at Present Fitness.

  • Acceptance of Changes: Continued use of our services after any such changes constitutes acceptance of the new Terms.

 

 

11. Limitation of Liability

  • No Liability for Indirect Damages: We are not liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to these Terms.

  • Maximum Liability: Our maximum liability for any claims arising under these Terms is limited to the amount paid by you for the services in the six months preceding the event giving rise to the liability.

 

 

12. Governing Law

  • Jurisdiction: These Terms are governed by the laws of Delaware, without regard to its conflict of law principles.

  • Venue: Any legal action or proceeding arising under these Terms will be brought exclusively in the courts located in Delaware.

 

 

13. Contact Information

For any questions or concerns regarding billing, please contact us:

  • Customer Service Email: support@presentfitness.com

  • Customer Service Phone: (551) 355-2316

  • Company Address:

Present Health 

3811 Ditmars Blvd #1197

Astoria, NY 11105

USA

 

 

14. Entire Agreement

These Billing Terms and Conditions, along with our Terms of Service and  Privacy Policy, constitute the entire agreement between you and Present Health LLC regarding billing matters and supersede all prior agreements.

 

 

Acknowledgment

By using our services or purchasing our products, you acknowledge that you have read, understood, and agree to these Billing Terms and Conditions.